01. Confirm the load matches your quote
If you got a photo quote, do a quick walk-through beforehand to make sure nothing's changed since you sent those pictures. Added an extra item since you texted us? Let us know before the crew arrives rather than at the curb — it's a much smoother conversation to adjust a quote ahead of time than to renegotiate mid-load.
02. Clear a path, not the whole house
You don't need to deep-clean before we show up, but clearing a walking path from the items to the truck or trailer makes a real difference in how fast the job goes. That means moving bikes out of the garage aisle, folding up a stray lawn chair blocking the side gate, or making sure a hallway isn't stacked with boxes that aren't part of the job.
In gated communities around Scottsdale and Fountain Hills, this matters even more — confirm your gate code or guest access is set up ahead of time so the crew isn't stuck waiting at the entrance while the clock runs on a tight HOA loading window.
03. Secure pets and kids before the crew starts
An open trailer gate, dollies moving through the house, and unfamiliar people in the yard are all reasonable things for a dog to react to. Put pets in a separate room or the backyard, and let kids know the crew will be moving heavy items through the house so they know to stay clear during active loading.
04. Set aside anything you don't want hauled
Mistakes happen fastest when similar-looking items are mixed together — a good lamp next to a broken one, or a box of keepsakes sitting on top of the trash pile. If there's anything you're not 100% sure about, physically move it to a separate spot, like a closet or a car trunk, rather than trusting it'll be obvious to the crew which pile is which.
- Jewelry, cash, or documents left in furniture drawers — check them before the piece goes.
- Family photos or keepsakes mixed into a general clutter pile.
- Anything you're borrowing or holding for someone else.
- Items you're still deciding on — when in doubt, pull it out of the load area.
- Firearms or ammunition — flag these to the crew directly rather than leaving them in the pile.
05. Have payment and access details ready
Know how you'll pay ahead of time — most jobs settle right after the load with a card or digital payment. If you won't be home, make sure whoever is has authorization to approve the final total, and leave any gate codes or lockbox information with us ahead of the appointment rather than over a call once the crew is already outside.
06. What to expect once the crew arrives
Expect a quick walkthrough to confirm the load against the quote, then loading itself, which for most residential jobs takes under an hour. We'll sweep the immediate area once items are out, though a full-appointment cleanout with heavier sorting may take longer. You'll get a final confirmed total before we leave, matching what was quoted unless the load changed from what was originally photographed.
- Do a quick walkthrough to confirm the load still matches your original quote.
- Clear a walking path to the items rather than deep-cleaning the whole house.
- Secure pets and kids away from the active work zone during loading.
- Physically separate anything you're unsure about instead of hoping the crew guesses right.
- Confirm payment method and gate access before the appointment, not once the crew is on-site.
Common questions
Not always — for driveway or garage pickups, a photo and access instructions are often enough. For inside-the-home jobs, having an adult present is best.
Let us know before the crew arrives if possible. Adjusting the quote ahead of time is smoother than renegotiating once loading has started.
Most single-room or garage jobs wrap in under an hour with a two-person crew. Larger, multi-room jobs take longer.
Physically move anything you're unsure about to a separate room or container — don't rely on it being obvious which items are staying.
Most appointments settle right after loading with a card or digital payment, based on the confirmed final total.
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